Communicating Assertively

Poor communication is often the reason people don’t get along with each other. Would any of these situations be stressful for you?

• Giving corrective feedback to someone who is doing a poor job

• Responding to someone who has lost his/her temper

• Saying “no” to high-pressure tactics of people selling things

• Asking someone for help or a favor

• Asking someone to change his or her behavior when it affected you

Assertive communication shows respect for the rights of others as well as yourself in troublesome situations such as those listed above. Assertive behavior communicates feelings, beliefs, and needs directly and clearly, while non-assertive and aggressive behaviors are indirect forms of communication. Communicating assertively can boost your self-esteem, enhance your coping skills, and help you maintain control of your life. These are all factors that are essential for successful lifestyle management and optimal quality of life. In this kit you will:

Step 1.        Know how messages are sent and received

Step 2.         Recognize communication styles

Step 3.        Learn to communicate assertively